Data deleted in the next 10 days
On its date each event's guests, check-ins, winners and backups are deleted for good (PDPA); only the counts are kept. Download what you need from the license page, or extend the date (e.g. a dispute).
| Event | Customer | Deleted after |
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Live now & next 14 days
| Event | Customer | Date | Stage |
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| Company | Contact | Phone | Licenses |
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Details
Logins
Click an email to see its welcome message again.
| Name | Last sign-in |
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Licenses
| Event | Date | Stage | Live window |
|---|
| Event | Customer | Date | Stage | Live window | Data deleted after |
|---|
Event
Custom features
Special features built for particular customers. Pick one for this license only; EP then shows the tag in its sidebar. A new license for the same customer copies it.
Package & size
Change either one at any time, even while Live — nothing in the event's data changes, and EP shows it within 5 seconds. Parts not in the package are greyed in EP with an upgrade note; an import or walk-in above the size is refused.
Free trial
Rehearsal only, never Live · up to 100 guests (walk-ins count) · everything is deleted when it ends. A booking gets a normal new licence under the same customer and login.
Timeline (Malaysia time)
Rehearsal → Live (banner off) → Collection, if set (CS only) → Read-only (view/export) → Archived. Personal data and backups are deleted after the last date.
Branding
A PNG with a see-through background looks best; it is resized to fit 600 × 240. Shown on EP, the draw screen, Display Winners and the exported pictures, and on RS / CS (works offline once seen).
Manager PIN
Use when the customer has forgotten their PIN and their login password. They then set a new PIN in EP → Settings.
Notes
Backups
Made automatically by the server: every 5 minutes during check-in and collection, at every draw, when Registration or Collection closes, before a Reset, and when the customer presses Backup now. Kept until the data is deleted.
Offline downloads a backup in EventPro Offline's format (file name with OFFLINE) (Restore in EP_V139). For an outage, keep the offline converter on the offline laptop — it turns the customer's own backup file into the same format without internet.
Activity
| When | Who | Action | Details |
|---|
Change password
The Admin signs in with email and password only, so use a strong password that you use nowhere else. Forgot it? Ask for a reset link to this email.
| When | Who | Action | License | Details |
|---|