EventPro Event Management Service — Terms of Service
Provider: Oris Production (registration no. 201203061285 / PG0297102-T), a sole proprietorship registered in Malaysia, contactable on WhatsApp at +60 12-476 0491 or by email at support@eventproonline.com ("we", "us", "EventPro").
Customer: the company or person named in the booking confirmation ("you").
Last updated: 5 October 2026
1. What the service is
EventPro is event software you use over the internet: guest lists, check-in at the door from phones, tablets or laptops, a lucky draw shown on a big screen, and prize collection. We give you a licence for a named event and a period around it. You run the event yourself with your own staff and devices; we are not present at your event unless separately agreed in writing.
2. Your licence
2.1 The licence covers one named event, and the dates shown in your booking: a rehearsal period before the event, the live period, a read-only period afterwards, and a deletion date.
2.2 During the rehearsal period everything works but every screen is marked as a rehearsal, and the results do not count. After the live period ends the event becomes read-only: you may view and download, but not change anything.
2.3 The licence is for you and your staff for that event. You may not resell it, share your login outside your organisation, or use it for another event.
2.4 Fees, and what is included, are in your booking confirmation. Payment is due in full on confirmation of the booking. Your licence — including the rehearsal period — is issued only once payment is received; until then you have no access to the service.
3. What you are responsible for
3.1 The guest list and everything in it, including having the right to give us those names and details, and telling your guests how their data is used (see the Data Terms).
3.2 Your own devices and internet at the venue: laptops, phones, tablets, scanners, screens, WiFi or mobile data. We recommend a backup internet connection (a phone hotspot or 4G router).
3.3 Setting the device dates, times and time zone correctly, keeping the manager PIN safe, and keeping your account password safe. Anything done with your login is treated as done by you.
3.4 Following the Event Day Guide we provide, in particular: one laptop runs the lucky draw, and the guest list is not reset or re-imported on the event day.
4. What we are responsible for
4.1 We provide the service with reasonable skill and care, and keep it available as described below.
4.2 Availability. The service runs on third-party infrastructure (Supabase for data, Netlify for the apps). We aim for the service to be available throughout your live period, but we do not guarantee uninterrupted availability and we do not state an availability percentage. What we do instead is described in 4.3: the apps keep working on your devices without internet, and your event is backed up automatically.
4.3 Working offline. The apps keep working on your devices without internet and send everything when the connection returns; and backups of your event are made automatically. This is how we reduce the effect of an outage, and you agree that this — together with the export files you can download at any time — is a reasonable protection against loss of data.
4.4 Support. Support is by WhatsApp at +60 12-476 0491 or by email at support@eventproonline.com. We answer as quickly as we can and give event days priority, but we do not promise a response time and we do not provide telephone support. Before your event we give you the Event Day Guide, which covers what to do if something goes wrong during the event.
4.5 We may update the software. We do not deploy updates during your live period.
5. Your data
5.1 Your guest data stays yours. We process it only to run the service for you — see the Data Terms (PDPA), which form part of these terms.
5.2 You can export your data at any time while the licence is live or read-only.
5.3 After the read-only period the event is archived, and on the deletion date the personal data and its backups are deleted permanently. We send a reminder 10 days before and you may ask for an extension in writing before that date. After deletion we keep only counts (how many guests, how many checked in), which contain no personal data.
6. What is not allowed
You may not: attempt to break into or test the security of the service without our written permission (and we welcome reports of genuine problems); use it to store sensitive personal data beyond what an event needs (for example medical or financial details); upload anything unlawful; or interfere with another customer's event.
7. Liability
7.1 Nothing in these terms excludes liability that cannot be excluded by Malaysian law, including for death or personal injury caused by negligence, or for fraud.
7.2 Subject to 7.1, our total liability arising out of or in connection with your licence, however arising, is limited to the fees you paid us for that event.
7.3 We are not liable for indirect or consequential loss, or for loss of profit, business, reputation, or goodwill; nor for failures caused by things outside our control, including your venue's internet, your devices, power cuts, or an outage at Supabase, Netlify or another provider.
7.4 We are not responsible for the conduct of your event, for prizes, or for decisions you make using the software, including who is or is not eligible for a draw.
8. Postponement and cancellation
8.1 Postponement. If your event is postponed, you may move your licence to a new date once, at no extra charge, provided the new date is within 6 months of the original event date and you tell us before the original event day. A second change is charged as a new licence.
8.2 Cancellation. Fees paid are not refundable. (Payment is due in full on confirmation of the booking — see 2.4.)
8.3 If we cannot deliver the service for a reason within our control, we refund the fee for that event in full, and 7.2 applies to anything beyond that.
9. Ending a licence
We may suspend or end a licence if fees are unpaid, or if the service is used in a way that breaks section 6 or puts other customers at risk. If we do, you keep the right to export your data during the read-only period, unless the law says otherwise.
10. General
10.1 These terms, your booking confirmation and the Data Terms are the whole agreement between us.
10.2 Changes to these terms apply to new bookings; your event runs under the terms in force when you booked.
10.3 These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction.
10.4 Notices to us: support@eventproonline.com. Notices to you: the email address on your booking.